1. Introduction
Welcome to KK Service. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services.
The personal information we collect can include the following:
- Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
- Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.
3. How We Use Your Information
We use the information we collect or receive:
- To send administrative information to you.
- To protect our Services.
- To enforce our terms, conditions and policies.
- To respond to legal requests and prevent harm.
4. Will Your Information be Shared with Anyone?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
5. How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy.
6. How Do We Keep Your Information Safe?
We aim to protect your personal information through a system of organizational and technical security measures.
7. Do We Collect Information from Minors?
We do not knowingly collect data from or market to children under 18 years of age.
8. Your Privacy Rights
You have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability.
9. Updates To This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.
1. Overview
Thank you for shopping with us. We are committed to ensuring your satisfaction with our technology goods and services. Please read our refund and return policy carefully to understand your rights and obligations.
2. Eligibility for Returns
Goods:
- Returns Window: You may return most new, unopened items within 30 days of delivery for a full refund.
- Condition: Items must be in their original packaging and in a resalable condition. This includes all accessories, manuals, and documentation.
- Non-Returnable Items: Certain products, such as opened software, digital downloads, and customized or personalized items, are not eligible for returns.
Services:
- Service Satisfaction: For services, if you are not satisfied within the first 30 days, please contact our customer support team to discuss your concerns.
- Refunds: Refunds for services are handled on a case-by-case basis, depending on the nature of the service and the reason for dissatisfaction.
3. Return Process
- Contact Us: Initiate a return by contacting our customer support team via support@kkservice.in or call 9903946990. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Shipping: Pack the item securely and ship it back to us using the provided return label. Ensure that you include your RMA number and a copy of the original invoice.
- Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
- Refund Processing: Refunds will be processed to the original payment method within 7-10 business days after we receive and approve the return.
4. Refunds
- Processing Time: Refunds are processed to the original payment method within 7-10 business days from the date we receive your returned item or approve your service refund.
- Shipping Costs: Shipping costs for returns are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective items).
- Partial Refunds: We reserve the right to issue partial refunds for items that are not returned in their original condition or if they are missing parts.
5. Exchanges
- Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement.
6. Damaged or Defective Items
- Report Issues: If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide instructions for returning the item and will cover the return shipping costs.
- Replacement: We will either provide a replacement item or issue a full refund based on your preference and availability.
7. Contact Us
For any questions or assistance regarding our refund and return policy, please contact our customer support team at:
- Email: support@kkservice.in
- Phone: +91-9903946990
- Address: [45b kushtia masjid badi lane topsia kolkata 700039
Thank you for shopping with us. Your satisfaction is our priority!
