shipping policy
we are deliver product with in the week and in case of services we provide within the 24 hours.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Thank you for choosing [Your Company Name] as your trusted provider of Products/Services. We want you to be completely satisfied with your purchase. Below, you’ll find the guidelines for requesting refunds and returning items purchased through our website:
- Return Conditions and Requirements:
- Clearly outline the conditions under which returns are accepted. For instance, specify that items must be unused, in their original packaging, and within a certain timeframe (e.g., within 30 days of purchase).
- Refund Eligibility:
- Define which products or categories of products are eligible for refunds. Be transparent about any exclusions (e.g., personalized/customized items, perishables.
- Return Shipping Costs:
- Explain who will bear the return shipping charges. Will it be the customer or your company? Clarity here is crucial.
- Refund Process:
- Describe how customers can initiate a return. Provide instructions for returning items, including any necessary forms or contact information.
- Refund Method:
- Specify the form of refund (e.g., returned to the original payment card, store credit). Set customer expectations regarding the timeline for processing refunds.
- Legal Considerations:
- While no U.S. federal law mandates a return policy for online shops, some states have specific rules. Ensure your policy complies with local laws where your business operates. If in doubt, consult a qualified local lawyer.
- Customer Confidence and Trust:
- A well-structured return policy builds trust with your customers. Since online shoppers can’t physically assess products beforehand, clear policies set expectations and enhance the post-purchase experience.
Remember to make your policy easy to find on your website—consider placing it in the footer, on a dedicated page, and during the checkout process. And don’t forget to keep it updated as your business evolves! 😊Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.